Moneen D

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Verified Reviewer
| map-marker Detroit, Michigan

Exploding Energizer AA Max Battery

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Had Energizer Max batteries in my thermostat. One exploded. Ruined my thermostat. Co wont compensate
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User's recommendation: Beware of companies who will not take care of their customers . Did what I was told by company customer service, and then was told I did not send enough pix. Basically said I was lying. There is more to this story, but room prevents me from telling all details

Anonymous
map-marker New York, New York

Bad batteries

leaking batteries damaging my new flash light spoke to customer service hopfuly they will take care of me
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User's recommendation: yes very much so

Debbie W Ndu

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Verified Reviewer

EcoAdvanced AA batteries would not recharge

I have a battery recharger and tried 2 Energizer Eco Advanced batteries in 2 different ports and they would not recharge. What gives? I think you should follow the model of Hoover customer service, the best customer service I have encountered in recent times: issue me a replacement, (4 pack of AA Eco Advanced rechargeable batteries), after telling me how to document what I have will not be used. In Hoover's situation, they had me cut the cord to the charger, remove the id tag and send in a photo of above. THAT's the way customer service should go. Thanks for your attention.
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Loss:
$11

Preferred solution: Full refund

User's recommendation: Always complain. Kindly.

Anonymous

Bad batterys

Batteries are not working I need some new ones please I did not have the receipt I put it in the garbage a package of aaa batteries thank you
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Pros:
  • Easily available
  • Battery quality
  • But sometimes they dont work
Cons:
  • Not 1 of the 4 packs purchased worked
John P Phf

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Verified Reviewer

Company does not stand behind its batteries

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Original review Jun 10, 2021

Alkaline D cell batteries leaked, destroying flashlight and damaging furniture. Reported this to Energizer customer service by phone and email with attached high resolution pictures of the leaking batteries, damaged flashlight and damage to furniture.

Energizer blew me off saying they could not determine expiration date of batteries, and would not compensate for batteries beyond their expiration date. I argued, to no avail, that expiration date was irrelevant -- I was not complaining the batteries were discharged, but rather that because of defective design or manufacturing, caustic electrolyte was able to leak from the battery case, and that should never happen under normal usage.

This was in fact the third occurrence of leakage with resultant damage from Energizer alkaline batteries. For me, it will be the last. Given the customer "support" I recently received from Energizer, I will not be buying their product again.

Apparantly poorly designed or manufactured. And in any case they don't stand behind it.

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Cons:
  • Leak
  • Leak and dont stand behind warranty
  • Customer service and product

Preferred solution: Compensation for flashlight and leaked batteries.

User's recommendation: Avoid

Tracy M Ghc

Bad batteries

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I cant believe that a supposedly reputable battery company will not replace bad batteries unless you get a pic of them! Who keeps bad batteries! I do have the package but thats no good either. I will not ever buy your batteries again and I will spread the word to everyone and anyone who will listen that you dont stand behind your batteries! Tracy
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Loss:
$6
Pros:
  • Use to be a long lasting battery
Cons:
  • Never honoring their rebate
  • Poor customer service
  • Refusal to honor product warranty of 5 year battery life

Preferred solution: Full refund

User's recommendation: Don’t ever buy

Manju S Lxz

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Verified Buyer
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It's not working

Energizer - It's not working
Energizer - It's not working - Image 2
Energizer - It's not working - Image 3
Energizer - It's not working - Image 4
Energizer - It's not working - Image 5
We purchased energizer energy E20 black on 28th July. It stopped working after two months. It is under warranty. What next to do. please resolve the issue. Manju Sharma
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Preferred solution: Let the company propose a solution

Anonymous
map-marker Detroit, Michigan

Battery

Im a diabetic and I have a meter that require the thin battery and it consumes way to quick I dont have funds to keep buying 2 for the price
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Helen W Ymb

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Batteries not working

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Energizer - Batteries not working
Phone number out of order. Your batteries are faulty I purchased a ten pack of your lithium 123 batteries and none of them work. Trying to replace batteries in my carbon monoxide detector and smoke detectors and your batteries are not working. They still beep each time I change them out for a different battery from the pack. Can you please help to resolve this problem and save the lives of my family and myself. Thank You in advance. Ms Helen Williams
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Loss:
$22

Preferred solution: Full refund

Peter H Wtw

Recharge unit

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Recharge unit not working after 2 charges of batteries. I had unit for 19 months, it was not misused or maltreatment. No response from energizer
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Cons:
  • I will let you know after this is resolved

Preferred solution: Full refund

Anonymous

Asking about that warranty for a headlight

I have the headlight not working , I try to clean it out and Blow air still Stock , The product is good to work for a year then stop working
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Cons:
  • Customer service and product

Preferred solution: Full refund

Elaine F Qob

Looking for replacement solar panels for lamp post

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Nothing. I left a message. Hope to hear back soon. I want to purchase replacement solar panels for the lamp posts purchased.
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Preferred solution: Let the company propose a solution

User's recommendation: Hope next customer receives a call back

VARSHA P

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Verified Reviewer

Unacceptable customer service

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Energizer - Unacceptable customer service
Energizer - Unacceptable customer service - Image 2
Updated by user Dec 15, 2020

Issue still unresolved

Updated by user Dec 15, 2020

Customer service is located in Egypt and the local structure and reliable network, service and infrastructure may not be the same as where the product was bought with a USA Energizer address.

Updated by user Dec 15, 2020

Right now i am frustrated and angry. Wasted so much time trying to resolve this issue.

Original review Dec 15, 2020
I had leaky Energizer AAA batteries in the original pack with expiration date 2014 and called the 800-customer service #, and they asked for my email address which I gave them and they sent me an email with a list of pictures and information they wanted from me to help resolve this issue. I replied to the email with all the photos and information needed and send the email.

Within a minute I get the email rejected, so I called the same 800-customer service #, and they tell me oh yeah, we forgot to tell you that our systems are down. Can you please reply to the email tomorrow when the system is fixed.

So, for the next 5 days I have been trying to get my email to reach them with the information they asked for and every time my email is rejected. By now, not only am I annoyed that I put faith in buying the Energizer product, my wasted time and also hoping that they would help replace their defective product.
Subject: CAS-07000-W5H5N0
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Loss:
$9
Pros:
  • Easily available
Cons:
  • Customer service and product quality
  • Customer service and product

Preferred solution: Full refund

User's recommendation: Avoid buying AAA Energizer batteries to avoid disappointments.

Craig v Wid

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Verified Reviewer
| map-marker Ann Arbor, Michigan

Flashlight that won't shut off

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They were closed fffffffffffbd fr jbj d hi fe hi rurur iij dnridj rd jdjdf jenn rjdrndjdjddj dnd fjdjrdif n.v
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User's recommendation: Don't call

Amma Ark

No compensation!

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Got 12 new Energizer lithium batteries for outside cameras, 4 were bad right out of the package, I took pictures like they said to do in customer service, waited, I checked back with them, they said I didn't send pictures, false I say, they don't want to give me 4 more batteries or no money to replace them, I will never buy another Energizer battery of any kind, terrible customer service! Ever! Bunny is Dead to me!
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Pros:
  • Lame
Cons:
  • Are expensive and do not last even 24hrs

User's recommendation: Do not by, they don't stand behind there product!

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